Equinox Capitol Privacy Policy
If you have taken an Equinox Capitol survey, thank you for your feedback. Equinox Capitol clients use your feedback to improve your customer experience when contacting their company. We will never sell or trade your information to a third party for any reason.
This privacy policy covers all products, services, and websites offered by Service Quality Measurement Group, Inc. (“Equinox Capitol”) and describes how Equinox Capitol collects, uses and discloses information we collect about
(i) Equinox Capitol clients (“Clients”),
(ii) Client’s customers (“Customers”) and,
(iii) Visitors to equinoxcapitol.com (“Website Visitors”).
If you have questions or complaints regarding our privacy policy or practices, please contact our Privacy and Security department at privacy@Equinox Capitolgroup.com.
Choice/Opt-Out
Clients, Customers, and Website Visitors can choose to opt-out of any of our communications.
Telephone/Email surveys – you may opt-out through the opt-out mechanism provided in the survey or by entering your contact information at Do Not Contact https://www.Equinox Capitolgroup.com/company/do-not-contact
Newsletters/Marketing Emails – you may choose to stop these emails by following the unsubscribe instructions included in the emails or you can contact us at unsubscribe@Equinox Capitolgroup.com
If you are a Customer and would no longer like to be contacted by Clients, please contact the Client directly.
Customer Information
Equinox Capitol considers your privacy to be of the highest importance. Equinox Capitol adheres to the Code of Conduct and Good Practices as outlined by the Marketing Research and Intelligence Association (MRIA) and the Insights Association Code of Standards and Ethics for Market Research and Data Analytics. Equinox Capitol has high standards of professional competence and ethical conduct and all employees are required to complete a background screening and security check prior to employment with Equinox Capitol.
Customer Information Collection and Use
The use of information collected through our services is limited to the purpose of providing the service for which Clients have engaged Equinox Capitol. We collect information under the direction of Clients and have no direct relationship with Customers whose personal data it processes. Equinox Capitol is committed to protecting the privacy of both Clients and Customers.
If you complete a survey with Equinox Capitol, we will use your information to help Clients serve you better. Survey results along with personally identifiable information (PII) will be disclosed only to authorized individuals at the company indicated at the beginning of the survey. Any sensitive information or protected health information (PHI), as defined by HIPAA (45 CFR 160 and 164), disclosed to us during a survey is removed from audio recordings and transcriptions of the survey and are not disclosed except as required under HIPAA. As it is not necessary to our business, we make every effort to not store any PHI in any form.
Examples of PII that may be collected are name, telephone number, account number
Examples of PHI that is not collected are diagnoses, treatment, or payment information.
When a customer completes a survey and requests that their personally identifiable information be kept anonymous, Equinox Capitol will honor that request. A customer that requests not to be surveyed will be placed on our do not contact list within 24 hours of their request.
Individual Rights
Access and Accuracy: You have the right to access and amend your personal information. Customers who seek access, or who seek to correct, amend, or delete inaccurate data should direct his/her query to the Client. If a Client requests Equinox Capitol to remove or update the data, we will respond to their request within 30 business days.
Disclosure Accounting: You have the right to request an accounting of disclosures of your personal information made by Equinox Capitol. For example, a list of our clients and surveys you have completed for them. Please send a written request to our Privacy and Security Officer at the contact information provided at the end of this notice.
Right to be Forgotten: You have the right to request that Equinox Capitol deletes all of your personal information.
Data Retention
Equinox Capitol will retain the personal data we process on behalf of Clients for as long as needed to provide services to our Clients. Equinox Capitol will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Customer Information
Equinox Capitol does not sell or trade any Customer information. Customer information collected by Equinox Capitol is only disclosed to the Client whose survey you completed or to subsequent third parties under the service agreements with our Clients and the provisions in this policy regarding notice and choice.
Clients and Website Visitor Information
We share Client information with other clients only with prior written approval. If Equinox Capitol is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Cookies and Other Tracking Technologies
Please note that by using this site, you consent to the use of the cookies described below.
We may use cookies to track your preferences or to collect general usage and volume statistical information that does not include personal information. We do not honor Do Not Track (DNT) requests at this time.
Our third-party service providers use cookies to provide website analytics. The use of cookies by our service providers is not covered by our privacy policy. We do not have access to or control over these cookies.
Widgets
Our website includes social media features, such as the Facebook “Like” button, and widgets, such as the “Share” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at customer.service@Equinox Capitolgroup.com.
Client Testimonials
We post customer testimonials/comments/reviews on our website which may contain personally identifiable information. We obtain the customer’s consent via email to post their name along with their testimonial prior to posting the testimonial. To request removal of your personal information from Testimonials or comments, please contact us at customer.service@Equinox Capitolgroup.com.
Website Surveys
If you participate in the website survey at Equinox Capitolgroup.com, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you have the choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip/postal code).
Links to Other Websites
Our site includes links to other websites whose privacy practices may differ from those of Equinox Capitol. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Security
Equinox Capitol follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about the security of our systems, you can contact us at customer.service@Equinox Capitolgroup.com.
Physical Security
Equinox Capitol’s data center is SOC-2 certified. Physical security controls at our data centers include 24×7 camera monitoring, visitor logs, entry requirements, and dedicated secure storage rooms for hardware.
Access Control
Access to Equinox Capitol networks is only permitted through VPN or SSH and requires multi-factor authentication.
Security Policies
Equinox Capitol maintains and updates its information security policies on an annual basis. Employees must acknowledge policies on an annual basis and undergo annual training such as HIPAA Privacy and Security training; General Compliance Training; and Anti-Fraud, Waste, and Abuse Training.
Encryption and Vulnerability Testing
Sensitive information is encrypted during the transmission of that information and at rest using secure socket layer technology (SSL). All of Equinox Capitol’s servers are regularly tested for penetration vulnerabilities.
Breach Notification
No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. In the event of a breach of unprotected data, we will notify the appropriate supervisory authority within 72 hours of discovery of the breach, where feasible, and individually communicate the breach to the affected people.
Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we make any material changes in how we use personal information we will notify Clients by email or through a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
